Refund and Returns Policy

1. General Overview

At ourspots, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Returned Items

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.
• Returned with all accessories, manuals, and any complimentary items that were included.

2.3. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Personalized or custom‑made products.
• Final‑sale or clearance items, unless required by law.
• Digital downloads or services that have already been delivered.

3. How to Initiate a Return

3.1. Contact Our Support Team

Send an email to [email protected] or call +1(806)737-9486‑9486 with the following information:

• Order number.
• Reason for the return.
• Preferred resolution (refund or exchange).

3.2. Return Authorization

Our team will provide a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Returns sent without an RMA number may be refused.

4. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect, error, or an item that does not match its description. In such cases, we will cover the return shipping expense.

5. Refund Processing

Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed using the original payment method within 7‑10 business days. Shipping charges are non‑refundable unless the return is a result of our error.

6. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your initial contact. Exchanges are subject to product availability and may require payment of any price difference.

7. User Responsibilities

By placing an order, you agree to:

• Provide accurate contact and shipping information.
• Inspect the product upon receipt and report any issues within the specified time frame.
• Follow the return instructions provided by our support team.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. Our obligations under such laws will always take precedence.

If any provision of this policy is found to be unenforceable, the remaining provisions will remain in full force and effect.

9. Contact Information

For any questions regarding this policy, please contact us at:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Ourspots Store, 123 Main Street, Anytown, USA